There’s a quote along the lines of “User error is not a thing, the system allowed for the error through bad design”
Which can be true depending on how far you stretch it. I’d say that if a chunk of the user base is having a problem, it’s a design problem
I recently had a case at work where you could move an object by holding the left mouse button and delete it with the right mouse button. If you deleted it while moving, you got an error message and the program would crash. It was an easy fix but afterwards I had a one hour discussion with our usability engineers if what I had fixed was a bug (my opinion) or a user error (theirs).
That one’s easy. Is the crash part of the program’s design?
If not: It’s an implementation bug, the program is not behaving as intended.
If yes: It’s a design bug, crashes shouldn’t be intended behavior.
Their argument was along the lines of “The requirements and design don’t specify what should happen if you move and delete at the same time so it can’t be a bug. Behavior that doesn’t violate the design but also doesn’t lead to the result the user wanted is a user error”. My argument was that we can’t always specify the interaction between arbitrary features other than “If the user does two things at once, at least one of them should be executed, ideally both” and “the program shouldn’t crash just because the user did something unexpected”. Otherwise our design document would be ten times as long.
Yeah, that’s basically the kind of logic you use when designing a low-level programming language: If we didn’t define what happens here then anything that happens is correct behavior and it’s up to the user to avoid it.
Of course applying that logic to a GUI application intended for a comparatively nontechnical audience is utter madness.
That’s the kind of logic people historically used when designing low level programming languages. It’s not the kind of logic you should use or that people nowadays usually do use. Undefined behavior is widely seen as a Bad Thing in the programming language design community.
Oh, don’t get me wrong, I fully agree. Undefined behavior is terrible UX and a huge security risk.
Undefined behavior was kind of okay when RAM and storage were measured in kilobytes and adding checks for this stuff was noticeably expensive. That time has passed, though, and modern developers have no business thinking like that, even ones working on low-level languages.
I should’ve phrased my comment differently.
That is the type of thinking that causes a massive amount of CVEs in those languages.
Hey, the design specs never said the program shouldn’t blast out and air raid siren at full volumn every time the user clicks a button. Cannot be a bug, must be user error.
I think that there is always an implied design requirement of the program shouldn’t crash.
You would think so, right? But that doesn’t have a requirement ID so apparently it can’t be referenced in the incident report.
Sounds like the devs are cowards. Or maybe their pay counts on it not being a bug
Software for a medical device. Everything needs to be done exactly right and documented in three different places or else the regulatory agencies from at least three countries get really angry at you and worst case pull your device from circulation. Less cowardice and more cover your ass. Still annoying though.
They were holding it wrong, obviously.
But IMO that’s one reason weird UX/design is not uncommon and can persist in dev ecosystems. The intended users are more proficient than average and most are able to work around most issues.
God really should get on that and fix the design issues with humans
I dunno, if we’re really designed in that dudes image then I wouldn’t trust him at all personally.
But it is a skill issue, just II/UX design skill. Not software development skill.
Well, yes, just not on the users side.
Every Microsoft product.
But also Gimp.
You can’t “skill issue” yourself out from every situation
If you can’t do that - that’s a skill issue tbh.
This sadly excludes the majority of bad UX decisions that are done entirely to maximize users time inside of the app as well as display advertising.
So many functional apps are destroyed by these incentives. There is literally a “skill issue” but in the opposite direction. The design is either purposely malicious in a subtle way with “dark patterns” (something Amazon is insanely guilty of. Literally just go try and return and item.) or is purposely annoying trying to ensure the user purchases the “free trial” to actually make the app functional. Knowing a lot of users will be charged at least once for the free trial.
I guess my point is that there is so so so so much wrong with UX design today. But for the majority of people that’s not because of a bad programmer with no design knowledge. It’s on purpose in most cases.
Linux desktop zealots summed up in one meme. Perfection.
Users: I demand OSS devs and Maintainers do X
OSS Devs/Maintainers: Are you willing to contribute code or at least donate any money?
Users: Uhh its OSS, you should just do all the work for free with no funding. Also I demand that your software be as polished and complete as (premium proprietary software) I demand you do X, I demand you do Y, because im entitled to free software.
OSS: Why do so few people use our softwaree!? It’s literally free!
I am sympathetic but also so damn tired of seeing what essentially translates to:
“Look, [megacorpo] bought out my school’s ecosystem so that’s all I learned. It’s “industry standard”, I can’t believe this FOSS can’t even do this one niche corporate-job feature, therefore it’s objectively terrible / not ready / inferior / useless for job work.”
Which can usually be further boiled down to:
“I tried it but it wasn’t a carbon copy of my preferred corpo-ware without any strings attached so it basically sucks.”
Counterpoint: Blender was the first 3d modeling tool I tried and I bounced off that UX so hard that I haven’t touched it in nearly 20 years. Sometimes a bad UX is just bad UX.
Sometimes a bad UX is just bad UX.
Totally can be! Absolutely!
Although Blender’s amazingly usable now and has had lots of love in that regard! But it took a LOT of support to get this far.
Good UX is crazy important.
I think I’m more irritated at the people who seem to show up in so many FOSS discussions, expect FOSS alternatives to compete 1:1 with their billion-dollar corpo-ware of choice, demand the world of it, offer zero support, and then declare “it sucks and isn’t ready for the real world” because it’s not so perfect that Autodesk and Adobe are like “Well we’ve had a good run, guys.” and give up lol.
I sympathize because I know where the frustration comes from. They’re sick of their tools being held hostage by interests that constantly seek to screw them! But change requires flexibility, cooperation, and support.
I think a lot of people just don’t want to say “I want Maya/Photoshop/Excel/Solidworks/Windows/etc…but free and without dark-patterns!” (Don’t we all lol) Because they know that sounds unreasonable (yarr aside lol) , but people tend to get settled and comfortable with whatever got to them first.
But taking that out on the community isn’t helping anybody.
Constructive criticism of UI/UX is absolutely essential though, and requires a lot more understanding of how humans interact with things than simply “Well, billion-dollar-ware has always done it this way.” Haha
Absolutely this, you cannot expect Blender level UI/UX without blender level funding. The fundamental problem is that new users/inexperienced users/nontechnical users arent used to contributing bug reports or even proper constructive criticism.
Furthermore what people forget is that being a 1:1 carbon copy of a corporate software isnt inherently a good thing. For example Linux, I love Linux and I love the way it works. I use it not because its OSS but because I genuenly prefer it above Windows, I dont want Linux to be like Windows. I love tiling, I love Sway, I love Hyprland, and despite being in alpha I love the Cosmic Desktop. I dont care that tiling isnt immediately intuitive to Windows users, I absolutely love it.
While im at it I absolutely despise the idea that the Terminal is inherently not user friendly (especially with a shell like fish). The idea that just because somebody isnt used to something makes it bad. Or that having to use a wiki/look at the docs means its “not ready”. All software is new to somebody at some point, that doesn’t make it bad.
I like GTK and it’s really simple to make good looking functional UI with GTK4, but apparently people have a hate boner for anything good looking, GTK or Gnome related
GTK is the better looking girl at the sock hop. QT’s dress is a little ratty and she’s still got that lazy eye.
QT has a certain “Ah that’s good enough for now, I’ll fix it later” feel to it, while GTK makes things that look done. It’s such a shame they wasted all that potential making something as rectal puke as Gnome out of it.
From what I’ve heard from devs who touched GTK/Gnome, that iskind of caused by the GTK devs.
From what I’ve heard about it, it’s because the default gtk style only fits in with gnome, and gtk4 made it really difficult to customise it and is also really buggy on anything not gnome.
That’s what I’ve heard anyway, I’m not a distro dev and the distro I last used is still on gtk3
Nowadays “buggy” is not how I’d describe it, though there were certainly teething issues at the beginning. By now other DEs have learned to deal with it.
However it’s still true that the GTK4 design is ill-fitting, and very opinionated. Quite exemplary of this are the applications that hardcode the GTK file picker (like Firefox and chrome) even though it’s inferior in every way to the Qt file picker and forces the infuriating GTK “design” choice of doing fuzzy search when you type in the file list instead of jumping to the relevant file. Very annoying when dealing with organized directories especially when no other file browser on my system works that way!
Thank you!!!
I’m so glad someone else hates when applications hardcode the file picker, especially to the GTK one. I always have to remember it’s single click to open…
And hear I am trying to convince my sales team that supporting a workflow where users run our app with
sudois a bad idea.smh skill issue
Engineers don’t let engineers design interfaces.
Point not made. First time around I read this as “elitist devs looking down on other devs thinking the latter can’t figure out a good UX”, which instantly gets countered with “it is a skill issue alright, but with all the people who design to UX to be exactly that (looking at you too, Android)”
Ok, so this is about devs making software on their own and producing bad UX? Wow, news flash: most devs, even good ones, are not good UI/UX designers, that’s a completely different skill
people always mention blender when talking about good ux in open source software, but i feel like the godot game engine doesn’t get enough love. it’s miles above of unity in terms of intuitiveness for me personally. plus it’s entirely customisable since it’s built in godot itself.
Godot is something I can still be super newb at and yet straight up admire. The nodes tree / scene system is a work of genius and I love it so much.
I do feel like a lot of inspector bits suffer from unintuitive “hard to distinguish menu to sub-sub-sub-sub menu” UX, but I think the editor’s “expand all inspector headings” (or something) option is really handy for knowing what you’re working with, and mitigates that a little.
Remember when selecting something was done with the right mouse button in blender. That was great UX for beginners.
cough Inkscape cough …
Why are y’all looking at me like that?
I thought it was just me! I’ve been using Inkscape for a long time now and I always feel I’m wrestling with the damn thing. I understand the principles behind vectors but I’ll be damned if I can consistently achieve what I’m attempting to accomplish.
Inkscape’s UX is horrendous. Looks alright, but it’s unusable garbage.
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There’s no cad somewhere on this planet with good UX.
OpenSCAD has pretty nice UX (though massively outdated UI look & feel) but of course describing your part in code is a very different use case from most other CAD tools.
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Counter point: KiCAD
Yes I know it’s schematic capture and PCB layout, but I’m giving it as an example for two reasons:
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The UX is genuinely really good and easy to use even for a novice following YouTube tutorials because it follows the norms of a schematic/PCB software package you’d expect to pay for (OrCAD, Altium, etc.)
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It’s open source and used in industry so GIMP and Inkscape have ZERO excuses for their horrific UX which is the prime reason industry professionals don’t want to spend an age re-learning all of their workflows.
There I said it, I’ll get down off this soapbox now.
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FreeCAD has improved a lot though with the 1.0 update.
