- cross-posted to:
- aboringdystopia@lemmy.world
- cross-posted to:
- aboringdystopia@lemmy.world
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Like the shoplifters won’t make bogus accounts? Wtf are we even doing here?
CVS and their deliberate, hostile business practices chased me away years ago when I was unable to stop them from auto-refilling prescriptions I did not need. California finally took action against CVS in 2020 after many years of their carefully engineered abuses.
Good to see the company’s crappy behavior continues unabated and there’s no reason to give them another try.
Not just refilling prescriptions automatically, but automatically contacting your doctor to request more refills on your behalf once your normal refills refills ran out. I got a phone call from my doctor’s office once, asking me why I was trying to go around them to get more of something that I was only supposed to be on for a short time. Freaking CVS made me look like I was drug seeking.
I guess I am starting to be okay with “leaning in” and taking advantage off my “old guy” (false) technical ineptitude and will just pretend to shuffle up to a store employee and ask them to open those cabinets for me
I’m waiting for the ultimate reductive customer experience. These drug stores will eventually block off access to the shelves and aisles entirely. Instead, the front point-of-sale area and places where people used to wait in line with their purchases will be turned into a new blocked off large vestibule with floor to ceiling transparent glass. In there (where customers can access) will be kiosks which can control tele-presence robots that will let customers “walk the aisle” to look at product on shelves:
If you want to make a purchase, you press a button on the kiosk and pay for it, then a human worker inside will fetch the item off the shelf for you and drop it in a transaction drawer where you pick up your item:
There used to be a store called Service Merchandise with a similar model. Their floor was just a showroom with one of each item, sort of like a physical catalog. You just grab a ticket to buy stuff and wait for it to come up a conveyor, sort of like airline baggage claim. I always wondered why that model never succeeded: it was so convenient and would be even better now with automation and online shopping, qr codes
These still exist in Ireland. Argos is a big one.
I remember Service Merchandise! That conveyor belt delivered magic.
Let’s go one step further and make them a gig worker so CVS doesn’t have to pay them for downtime and instead we get to tip
then a human worker inside will fetch the item off the shelf for you
Soon enough that robot will complete that whole transaction and the humans will not be needed
How about I just shop somewhere else?
There’s not a good reason to do this.
Any money saved by preventing thefts in our dying world will be lost from the customers who don’t want to be treated like thieves.
If any store starts requiring a fucking app to make a purchase, that store has permanently lost my business.
You have not earned the privilege of being installed on my phone. Get the fuck out of here.
Its 2024and you go to Mcdonalds drivethrough. First thing you hear:
Whats your order code
No good morning. Its straight to whats the order code for the app on your phone.
Thankfully you can be equally rude back and place your order.
Next year though? Dont expect the human to stay around for long.
Line mus go up!
Just putting the products in a locked case is enough to get me to shop elsewhere.
I go there in person BECAUSE I don’t want to log in to your stupid website.
lol good luck with that. when they (and rite aid) started locking up their shelves I stopped buying from them.
The locked shelves are to block thieves.
They’ve turned blocking thieves into an income stream. Consumers will have to let CVS collect their personal data to be allowed to purchase baby formula.
Turns out they also block customers.
Uh, yeah?
Ask the physical movie and music industries how well that worked out for them.
They got killed by streaming, not locked shelves.
That was a mistake on our part… Shoulda killed them with “piracy” matey!
They got killed by making it inconvenient to use legally purchased media by adding unskippable trailers, copy protection, things like the Sony rootkit,… and also empty boxes on the shelves with the actual media hidden behind the counter.
Making life harder for people trying to buy your product is never a good idea.
is that what teevvee told you, boy?
Thank you, subbed!
Fuck nope.
lol, no.
Walgreens CEO, “We lost business due to our locked shelves.”
CVS: “Hold my beer.”
I went into Walmart yesterday for my annual soap/shampoo/mouthwash bulk purchase as they have the products I like at the best price (in bulk). I got to the section and it was all locked up behind glass…
I turned around and walked right out. No idea where I’m gonna get it from now, but I’m not gonna support that bullshit.
The claims of mass losses due to shoplifting have been proven false multiple times over. These are just racist store policies intended to make you spend more time in their store or to buy online or from mobile apps.
Enshitification keeps on keeping on.
I buy those items from my large grocery store. They have sales too so the goods are fairly priced.
In my old rite aid I saw a bunch of shop lifters stealing goods, but nothing was done about it. Saw it several times. Security lets them leave.
For this to work, you need to download and install the app and sign up for CVS’ loyalty program. In the store, you need to be logged into the app and connected to the store’s Wi-Fi, and have Bluetooth turned on.
Haha. I’ll never go there again. Too bad there’s so many dumbasses who will just be fine with this.
Definitely not installing that shit.
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Yeah, another reason not to go there. Unfortunately no impact since I already don’t.
Nearby one is 24h so I occasionally go there when everything else is closed, but that’s the only advantage they have. But no way am I downloading their app just to get a bottle of aspirin at 1am
Wow, three strikes, one after the other. If I have to use my phone in a store, I’ll be looking up directions to a competitor. I’m not jumping through hoops to buy stuff.
Yeah…this is absurd beyond belief. The problem is the average consumer out there will not see how this is an issue.
This might be too complicated for the average consumer at CVS, which tends to skew towards an older demographic.
We all just learned from Walgreens’ latest report that placing barriers between consumers and the goods they’re trying to purchase reduces sales, and CVS’ response to this problem is to add a login requirement.
Easing the ordering process, and a solid return policy, is how Amazon exploded overnight. Study after study showed that people would walk back if the website offered the slightest hassle. Also funny, something like a 1.3s load time difference would send people to competitors.
Do they not teach this shit in business school?!
As someone who has a BS in Business, yes they taught this in business.
Similarly we had case studies on Wal-mart’s absolute domination of the logistics game which made them a powerhouse in the “before Amazon” times.
It took Valve years to build Steam into the juggernaut it is based on maximizing customer value and minimizing friction. Years! Like multiple of them! Who has time for that! I need my profits this quarter!
Not really. They mostly teach “quarterly profit line go up”.
Making sales makes line go up.
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