I don’t understand this mentality. If we oppose monopolistic sales platforms when it’s Amazon, Google Play, or the Apple store why should we turn a blind eye when suddenly we like a particular company.
I’m not contesting that Steam offers the best user experience by a mile (it truly beats Epic and Gog by miles), but that doesn’t erase the downsides of having a single entity with a grip on the entire market.






The script doesn’t go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it’s protocol.
The humans you speak to could do exactly what you’re asking for, if the business did not handcuff them to a script.