The race may already be lost, but still.
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Good luck convincing HR, or any of the assholes in corporate.
Who asked them?
they’re the ones who decided that anything less than a perfect score is an “opportunity for improvement” in other words “do better or you’re fired”.
If I get asked to rate something it’s probably going to be a 4 or a 3 unless it’s bad, 5 means as good as it can be and unless a 6 gets added then it’s unrealistic to give a 5
This is actually dumber. Rating is about how well the person felt about spending the money whereas everyone really wants to know how good of a whatever it is
So you really want to know it’s an 85 out of a hundred on an absolute scale but all you know is how people felt about spending a certain amount of money which may not even be the amount of money the merchant is changing.
So 4 might mean people felt pretty good about spending $10 but you are being asked by Joe Bob merchant to pay 20
I mean if I’m being asked to rate something then it’s likely they’re asking for a rating of the actual service and by asking they’ve degraded the quality of the service.
The only two ratings that matter are 5 and 1.
5 = Met expectations
1 = Bad
Ah, but consider
5 = Exceptional
4 = Met expectations
1 = Bad
4 does not meet corporate expectations and some minimum wage person who dealt with you is going to get shouted at.
Actually to be clear normally it’s the average weight of reviews that is relevant nobody has time to actually speak to every review and most people don’t actually shout at people
If your target is 4.7, every asshole who gives you 4 stars because “there’s always room for improvement” or “5 means excellent and I wasn’t that excited about it” has to be balanced by at least three more who give it 5 because they recognise that the wage slave has no power to make it better than they did and it’s unreasonable to expect the wage slave to inject joy into their day.
most people don’t actually shout at people
Depends on the company. Some companies give people a ten cents raise, an hour’s training and lots of stress and targets for being a supervisor. I don’t know whether shouting at the other wage slaves is the intended behaviour, but it’s frequently the outcome.
It’s great that you don’t have experience working for places where the fear is used for control, but that doesn’t mean it doesn’t happen a lot.
You may say “if you don’t like it, feel free to get a different job”, but that’s exactly what management say, and there are plenty of people on whom that fear works.
So for the instead rating, what would a dildo server under when only 2 stars? Like what would people try to even put down at that point?
Dildo shared your usage data. 1 stars would be it electrocuted or poisoned you.
I blame management metrics that punish anyone for getting less than 5-star reviews
In the US.
God, I literally was told by my manager at my first job to tell customers, when they got a random survey, that anything less than a 10 is a 0.
Japan does 5 star ratings proper.
Germany (does it correctly) too. Although depending on us influence it depends.
That’s how you know you’re being setup for failure
“If you go a minute without making a mistake then you can go a lifetime without making a mistake.”
I don’t know why, but that gave me a similar visceral reaction to hearing “if you have time to lean, you have time to clean”
They both come from assholes wuth the same mindset.
Next time someone say this, find a stick, haul it at them and shout „Duck!“. If they don’t duck, they got what they deserve. If they do duck, then say „If you can duck the stick, you can suck this dick“, whip your dick out and stick it in their mouth.
“No arms, no cookies.”
A three-star restaurant on Tabelog is life-changing cuisine. I’m not sure what you’d have to do to earn four, but it’s probably illegal.
Had to deal with similar surveys. Rating was 1-10, 8-9 was “just OK”, 10 was “your ratings better be here”, and anything 7 or lower was a serious issue.
That’s how our state scores conditions for learning surveys that factor into our school district “report cards.” I just flat out tell kids that I proctor for “if you ACTUALLY agree with the statement, choose strongly agree.” All other answers are scored as negative.
Yeah this is why I almost always give 5* reviews to any sort of thing that’s traced back to a worker unless I really feel like they need to be reprimanded for something, and how badly they should be reprimanded is how many stars I take off. This is only for the 1% who really need a talking to.
When it comes to product reviews on Amazon for example, or business reviews, I feel a lot more free to give my real opinion to help the next person.
Everyone I’ve ever dealt with who thought the employee needed reprimanded was either
-
A huge asshole
-
completely wrong
-
didn’t like a policy that the employee had no say in
-
was dealing with a reversible error that required training not reprimand
The times I’ve done it were for:
- One guy who had his phone in his steering wheel and was playing some sort of online gambling the whole drive and didn’t look directly at the road once
- One guy who was driving around on a spare tire (doughnut) on the highway at speeds way above those it said on the tire.
I mean I can look the other way on just about anything (I’ve given 5* to a lot of questionable driving decisions and shitty cars) but when you are putting my life at risk, that’s where I draw the line.
-
Every time I have to do an after call/chat survey I try to add a comment along the lines of “Your representative was very helpful, but I had to deal with too much waiting and too many chatbots to reach them. Please hire more staff.”
Nobody who reads those cares and has the ability to effect that
Nevertheless I gave 5 stars to the management because they might find out.
No I had emotional bad time and so that means 1 star always 😡
Every single person that I get requested to rate gets five stars plus a positive comment because fuck you gig economy.
I don’t think this is actually having the effect you think it does. The people running these things still need the same number of workers in total, so all you’re really doing is contributing to the effect that OP is describing, where the gig workers getting marked down becomes arbitrary and random rather than related to whether they do their job.
The way to protest gig work is not to do business with companies that use it.
I’ve worked at two call centers, both anything below a 5/4 as a 0
Right if it’s for corp always 5/5 but if it’s on like bookworm or my blog, I feel like I can be honest, because no one is getting dinged based on my stars.
This is the issue. I am more concerned about the real impact a rating has on a real person’s life than whether some future rider will be slightly bothered by a dirty floor mat.
A few times in my life I encountered a system where 1 is labled “Satisfactory” or something similar and 5 is “Perfect” or similar.
In those cases I either refuse to rate or rate a 1 no matter how it went.
I think the system should always be so that 1 is absolute dog shit, 3 is no complaints, 5 is exceptional
I hate that 5 is anywhere from “just okay” to “amazingly exceptional” and you just can’t know which it is
We tried this though. “C” stopped being an average grade and therefore “okay”, a long time ago.
This is how it works in Japan. An average of 4 stars on Google Map (for food places, at least) is considered pretty good. There’s also another Japanese site dedicated for restaurants (Tabelog), where restaurants with more than 3.5 stars only make up 3%. Only 0.07% restaurants have more than 4 stars.
I prefer
- bad
- issues
- good
- great
- exceptional
Except it isn’t even an objective scale other folks are rating something a 5 for not being complete POS and being 5 dollars treating it as an objective scale and using a different one from planet Earth is less than useful.
For hr or Uber or similar the scale is this:
5 stars = meh, expected experience
4 stars or lower = your employee literally tried to kill me
I usually save 4 stars for attempted kidnappings, its important to distinguish these things.
I worked for AWS for a few years and one of our performance targets was customer correspondence rating, we had a target of 4.67. That means anything below a 5 brought you under the target. You also got to have a meeting with a team lead and quality lead for anything rated 3 and below.
Gotta be customer obsessed
Capitalism tries to get as much out of their employees as possible. Meaning employees fear of losing your job of you don’t get the highest rating. And if you are in the USA that means losing benefits and quickly running out of money. Give employees the highest rating, unless it actually bad, because they are forced to live in capitalism.
Ok, 1. row for US, 2. row everywhere else, got it.
I rate your scheme 3 stars…
But no better idea?
YMMV. Every person has their own internal mental scheme and will keep using it, no matter what. That’s why I usually (a) trust large numbers (b) read very carefully detailed reviews if they are available.
