Or learn the basics of the tool you use every day for work. Scary amount of office workers are like carpenters who don’t know what a hammer and chisel is.
I like analogies so I’ll ad my own. Its like a leatherworker not knowing anything about how a hide is tanned. Or a tailor not knowing how fabric is woven.
It’s really really important to the trade to understand the process in which their base materials are created. They don’t need to know the exact skills of creating those materials to the degree of someone at a Tannery or a Mill. But it’s important to the work of both of those trades to understand the basic process. And really I don’t think a leatherworker or tailor could be considered to hold either of those titles if they didn’t understand the basics.
We don’t have that with modern tech. The materials and tools that modern workers use appear as complete black boxes to them. Like magical black boxes. And it’s honestly, a fundamental incompatibility with the incentive structures of existing economic systems that were forced upon a technology that should have made them obsolete in the 90s. But I digress.
Not just office workers. Working in production factories has shown me that most people can’t, or won’t, think beyond “I pressed the button and it didn’t do the thing”.
OK, but… if a device presents a UI of some kind, with a control that is presented to the user to perform some action, and the device fails to perform that action when the control is operated, then the problem is NOT with the user. There is either a system failure, or a design failure.
Bluntly, if the situation is “I pressed the button and it didn’t do the thing”, that is the correct time to involve tech support. It should do the thing when the button is pressed, that’s what the button is for.
Sure, but when you are repeatedly called to go over there and move their stuff out of the light curtain or other similar easy to notice issues, it gets annoying.
![[OC] Rebooty Call](https://sh.itjust.works/pictrs/image/fd57f929-33c5-416c-92ce-6d366b5ac739.jpeg){kind=link}
Or learn the basics of the tool you use every day for work. Scary amount of office workers are like carpenters who don’t know what a hammer and chisel is.
I like analogies so I’ll ad my own. Its like a leatherworker not knowing anything about how a hide is tanned. Or a tailor not knowing how fabric is woven.
It’s really really important to the trade to understand the process in which their base materials are created. They don’t need to know the exact skills of creating those materials to the degree of someone at a Tannery or a Mill. But it’s important to the work of both of those trades to understand the basic process. And really I don’t think a leatherworker or tailor could be considered to hold either of those titles if they didn’t understand the basics.
We don’t have that with modern tech. The materials and tools that modern workers use appear as complete black boxes to them. Like magical black boxes. And it’s honestly, a fundamental incompatibility with the incentive structures of existing economic systems that were forced upon a technology that should have made them obsolete in the 90s. But I digress.
Not just office workers. Working in production factories has shown me that most people can’t, or won’t, think beyond “I pressed the button and it didn’t do the thing”.
OK, but… if a device presents a UI of some kind, with a control that is presented to the user to perform some action, and the device fails to perform that action when the control is operated, then the problem is NOT with the user. There is either a system failure, or a design failure.
Bluntly, if the situation is “I pressed the button and it didn’t do the thing”, that is the correct time to involve tech support. It should do the thing when the button is pressed, that’s what the button is for.
Sure, but when you are repeatedly called to go over there and move their stuff out of the light curtain or other similar easy to notice issues, it gets annoying.